Domex Bikes bring comprehensive bike services directly to our customers. Our fully equipped mobile workshops and expert mechanics carry out bike maintenance, service, and repair for our customers whether at home, work or roadside supported by our back-office customer service team. We are part of the Domex Appliance Services family, a business that has helped over 1 million customers with their appliance repairs, delivering an award-winning and industry-leading service since 2003.
Domex Bikes is seeking a driven and self-motivated Operations & Business Development Manager with a technical background and bike industry experience to lead this exciting venture.

Key Responsibilities:
• Field Operations: Manage a fleet of mobile workshops, optimise routes, and schedule appointments.
• Team Leadership: Recruit, organise training, and motivate a team of mechanics.
• Business Development: Identify and cultivate partnerships with cycling clubs, event organisers, and corporate clients.
• Marketing and Branding: Work with our digital marketing partner to develop and implement marketing strategies to increase brand awareness and customer acquisition.
• Customer Service: Ensure exceptional customer service, addressing enquiries and resolving issues promptly.
• Financial Management: Monitor and control operational costs to maximise profitability.

Essential Skills & Experience:
• Proven track record in field operations and team management
• Technical knowledge of bicycle repair and maintenance
• Excellent communication and interpersonal skills
• Experience in marketing and sales
• Full UK manual driving licence
• Passion for cycling and a keen eye for detail

What We Offer:
• Starting salary £37,000pa rising to £42,000 after 3mths
• Bonus structure and Opportunity to own a stake in a growing business
• Company vehicle
• Comprehensive benefits package, including health and lifestyle related
• A supportive and collaborative work environment, from modern offices in Epsom
• The chance to be part of a pioneering venture in the cycling industry

At Domex Bikes, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.